RETURN & EXCHANGE

When will I receive my exchange?

From the date that we receive your return we have a processing time for up to 14 days. Within these 14 days your exchange will be shipped. You will receive a confirmation by email as soon as it has been shipped.

If the item(s) is out of stock a refund will be issued instead.

Please contact our Customer Service if you have any further questions.

When will I receive my refund?

We will process your return within 14 days from our receival of the returned parcel. Once it has been processed you will receive a confirmation by email.

We will carry out the refund using the same payment method you chose for your initial purchase. Example: If you paid by credit card, we will refund the balance to your credit card.

How do I return my order?

To facilitate your return, click on the link in your shipping confirmation or follow the steps below:

1. Please send an email to RobYamamoto788@gmail.com with your order number and the email address used to place the order, and a staff member will assist you with the next steps.
  • If you would like to make a warranty claim, click on “Make a warranty claim”. A request is sent to our Customer Service, they will reach out with further instructions.
  
  • If you want to make an exchange, please choose the new size/colour in the list of options.
  Please note that your exchange is not shipped until your return arrives at our warehouse. We reserve the right to refund if the exchange cannot be fulfilled at that time.
2. The available return service for you will be displayed, please click on that option.
3. Print your generated label.
  
  • Pack the item(s) securely in a box. You can use the box the item(s) arrived in or another if you prefer.
  
  • Attach the label on the outside of your parcel. Make sure to remove or completely cover the old label.
4. Leave the package at the delivery courier drop off point.
  
  • Make sure to always keep the receipt you receive, in case of any lost parcels this is needed as proof.