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PAYMENT & SECURITY

MY PAYMENT HAS BEEN DECLINED

A payment decline can happen for a number of reasons. Please check your Hanwag account details to make sure that the card details such as the card type, validity date, name and your billing address are the same as the card they are registered to.

If the problem continues, please enter the details of another card.

I AM HAVING GENERAL PROBLEMS ACCESSING OR PURCHASING FROM YOUR WEBSITE

If you have general problems, we recommend that you make sure you have the latest updates and patches for your operating system. In order to enjoy an excellent online experience, we recommend updating your internet browser on a regular basis by using the latest versions for your respective browser.

If you are still having problems using our site, please feel free to get in touch with Customer Service and we will be happy to help. To help us look into your problem, please try to include as many of the following details as possible:

• Your Operating System (e.g. Windows XP, Mac OS 10.0),
• Internet Browser (Internet Explorer 7, Google Chrome),
• What URL you were trying to access (e.g. http://www.google.com),
• Which time the problem occurred, and
• Please copy and paste into the email any error message that appeared on your screen.

    HOW DO I PAY FOR MY ORDER?

    At the moment, Cash on Delivery (COD) is the only available payment method.

    Due to a temporary upgrade of our online payment system, credit/debit cards and digital payment methods are currently unavailable. We apologize for any inconvenience and appreciate your understanding while we complete the upgrade.

    CASH ON DELIVERY

    Cash on Delivery allows you to pay only when your order is delivered.

    No advance payment is required. Please ensure that your delivery address and phone number are correct, as our customer service team may contact you before shipment to confirm your order.

    For a smooth delivery, please have the payment ready when your parcel arrives and make sure that you or an authorized person is available to receive it.

    WHY IS ONLY CASH ON DELIVERY AVAILABLE?

    Our online payment system is currently undergoing a scheduled upgrade to improve security and service reliability.

    During this period, all orders will be processed via Cash on Delivery (COD). Once the upgrade is completed, additional payment methods will be available again.

    Thank you for your patience and understanding.

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